
Out of the box, the Sony WH-1000XM4 wasn’t our favorite-sounding pair of headphones. A lifetime warranty means nothing if there’s no one you can call or email for help. We dismiss any headphones not backed by companies that we can actually contact and receive a reply from, as well as those from companies that have a large backlog of complaints. Legitimate customer support: This is the kind of thing that doesn’t seem to matter until you need it.Otherwise, if your battery dies in the middle of something important, you could be out of luck.
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During our research, we eliminate any headphones with several poor professional reviews or consistently low owner reviews. And nobody should have to pay for subpar sound quality. If something hurts to wear, you won’t use it, and poor fit often affects sound quality.

And, unlike our other picks, the XM4 isn’t built for water resistance, but it can handle a light spritzing rain. The noise cancellation isn’t as effective against the noise experienced in an airplane, so we don’t recommend the XM4 for frequent fliers (check out our guide to the best noise-cancelling headphones to see how this set compares). Out of the box, this pair’s sound quality isn’t the best, but if you’re willing to put some effort into adjusting the equalizer settings in the app, the XM4 can sound better than just about any Bluetooth headphones available. Plus, this pair has a ton of app-based bonus features, including a speak-to-chat function that senses your voice, turns on the awareness mode, and pauses your music automatically. These over-ear headphones are also comfortable enough to wear all day, and the microphones are effective at reducing background noise during phone calls and video meetings. The Sony WH-1000XM4 headphones are worth considering if you work in an open office (or, right now, a crowded home office), because they are great at blocking out voices around you.
